By accessing and using the HOLOMORPHTECH LTD (Reg: 16372058) website and services ("Service"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not access or use our services. These terms constitute a legally binding agreement between you and HOLOMORPHTECH LTD (Reg: 16372058) (Company Number: 16372058).
Order Acceptance Policy: All service requests and project proposals are subject to acceptance by HOLOMORPHTECH LTD (Reg: 16372058). We reserve the right to reject any engagement without giving reasons. In the event of rejection, any initial deposits or payments will be refunded.
Service Changes: If you wish to modify the scope of a project or service, please contact your account manager immediately. We will do our best to accommodate changes, but significant alterations may affect the timeline and cost. Changes requested after a project phase has been "assigned to production" or development may incur additional fees.
Cancellation Policy: Projects can normally be cancelled up to 48 hours before the scheduled start date. Once resources have been allocated or work has commenced, cancellations may be subject to a termination fee covering the work already performed.
Refunds: Due to the nature of digital consultancy and development services, we generally do not offer refunds for work that has already been completed and delivered. However, if we are unable to deliver the agreed-upon services due to reasons within our control, we will offer a pro-rated refund or alternative solution.
Our secure checkout system and invoicing platforms are compliant with industry security standards. However, in some cases, bank-related payment failures may occur. We are not responsible for delays in service delivery caused by failed payments.
All prices are exclusive of VAT unless otherwise stated. Payment schedules will be outlined in your specific service agreement or invoice.
Digital Assets: We aim to deliver all digital assets, reports, and software builds by the agreed-upon deadlines. However, complex technical projects may face unforeseen delays. If a delay occurs, we will communicate this to you immediately.
Events beyond our control: We shall have no liability to you for any failure to deliver services or any delay in doing so if caused by any event or circumstances beyond our reasonable control including, without limitation, network failures, third-party API outages, strikes, or force majeure events.
Unless otherwise stated in a specific Master Services Agreement (MSA), all website content, code, and intellectual property developed by HOLOMORPHTECH LTD (Reg: 16372058) remains our property until full payment is received. Upon full payment, usage rights or ownership will be transferred as per the specific project contract.
Unauthorised infringement of our copyright or the copyright of third-party assets used in our solutions may result in legal action.
The HOLOMORPHTECH Promise: We strive for excellence. If for any reason you are not 100% happy with our consultancy or development services, please let us know. We value your feedback and will work to rectify any issues that are within our control.
Bugs & Defects: We provide a warranty period for our software solutions as defined in your project contract. During this period, we will fix critical bugs at no extra cost. Issues reported after this period may be subject to a maintenance fee.
If you have any questions about these Terms, please contact us at:
HOLOMORPHTECH LTD (Reg: 16372058)
67 Wilson Road, Manchester, England, M9 8BG
Email: support@holomorphtech.com
Phone: +44 7912 345608